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Tag:’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven... commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction. The reports show that, for the first time, customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment

Growing acceptance for automated assistants in the contact center: research

New research from  the world’s leading enterprise AI Company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for... launches new channel partner program to bolster its global ecosystem announced a new partner program to bolster the support it provides to its indirect sales channel. The Channel Partner Program establishes... launches experience optimization platform V10.1 with smart co-Pilot and advanced generative AI capabilities, the world’s leading conversational AI platform and solutions company, announced the release of the Experience Optimization (XO) Platform Version 10.1, featuring enhanced... launches generative AI, large language models in XO Platform V10.0 announced the release of the Experience Optimization (XO) Platform Version 10.0. The upgrade enables easier and more open integration with global...
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Netweb unveils new AMD based Make-in-India servers for data centres AI systems

Netweb Technologies India Limited (Netweb), announced, the launch of its latest products, a state-of-the- art, Make-in-India range of servers. The single/dual Socket server platforms...

Prodapt launches TechCo toolkit to accelerate digital transformation with ServiceNow for communications service providers

Prodapt, the largest and fastest-growing specialized company focused on the connectedness industry, has announced the launch of TechCo Toolkit, an integration with ServiceNow to help...

SailPoint launches AI-powered application onboarding capability, dramatically reducing the time and effort required for...

SailPoint Technologies, launches innovative AI-powered application onboarding capability. This new capability will be seamlessly integrated into SailPoint Identity Security Cloud and will simplify the process...
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