Conversational AI Chatbot enhances workplace capabilities


The Digital Workplace Service Automation Platform, is evolving with multiple use cases across industries. Extending its service support to dedicated live agents, the next-gen platform has become a resolution powerhouse to meet the organizational needs for today’s work from anywhere environment.

It encompasses some highly transformative features including a Conversational AI Chatbot that enables higher ticket resolutions, automates repetitive requests, and provides one-click remediations to end-users. Only crucial service requests demand human intervention while routine queries are taken care of by Conversational AI Chatbot. Extended support from Live Agents is now available to resolve such service requests.

The 360° led Global Service Desk can resolve up to 75%-80% of tickets with zero-touch, helping businesses reduce their cost, enhance workplace agility and generate an ROI of 3X. Designed and managed by Progressive Infotech, this SaaS / On-premise platform is secure, scalable, and intuitive for all types of business users.

“ is instrumental in elevating digital experience for the employees of our clients. We are very excited to introduce additional features that enhance workplace capabilities and enable users to serve better to their customers” said Shrikant Mishra, General Manager at Progressive Infotech.

For businesses who have tried help center solutions, FAQs, and live chat services before, conversational AI + Live Agent Connect is a faster and cost-friendly solution that does not deflect end-users but resolves their issues instantly. is leveraging its service automation features to empower IT, HR, and Customer Service Desks.

With proven expertise of over two decades in elevating end-user service experience, is currently handling more than 100,000 endpoints. It has enabled organizations across industries that find it reliable, secure, and a future-proof workplace employee services automation solution.


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