Cisco has announced a major platform advancement to help Managed Service Providers (MSPs) deliver security services more efficiently and profitably. The innovation introduces foundational multi-customer management capabilities within Cisco Security Cloud Control, the company’s unified, AI-powered management platform.
The new capability enables MSPs to centrally deploy and manage Cisco’s Hybrid Mesh Firewall and other advanced security services from a single console, significantly reducing complexity, operational costs, and time-to-value.
“MSPs are on the front lines, helping businesses navigate the complexities of modern cybersecurity, especially as AI makes threats more sophisticated,” said Jeetu Patel, President and Chief Product Officer, Cisco. “The new multi-customer management capabilities in Cisco Security Cloud Control, coupled with our Hybrid Mesh Firewall, are designed to eliminate operational friction and accelerate revenue growth for our partners.”
Unlocking Business Outcomes for MSPs
Cisco’s Hybrid Mesh Firewall delivers distributed protection across data centers, clouds, and edge sites, using AI-powered threat defense and zero-trust segmentation. It helps organizations apply consistent security policies across hybrid environments, integrating seamlessly with Cisco Smart Switches, workload agents, and even third-party firewalls.
With integrated multi-customer management, MSPs can now offer advanced, scalable security services—supported by new hardware like the Cisco Secure Firewall 200 Series and 6100 Series, which provide higher performance and AI-ready security for both branch and data center environments.
Recent tests by NetSecOPEN, a non-profit organization for open security benchmarking, confirmed that Cisco Secure Firewall Threat Defense 7.7 successfully detected and stopped 99.5% to 100% of threats during evaluation.
Key Capabilities for MSPs
Security Cloud Control now provides:
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Centralized Oversight: A single management view across customers, subscriptions, and access controls.
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Multi-Organization Management: Simplified customer onboarding and configuration at scale.
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Granular Role-Based Access Control (RBAC): Fine-tuned administrator permissions for compliance and governance.
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Streamlined Licensing Management: Easier tracking and allocation under flexible models like MSEA and MSLA.
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Platform API Integration: Automates provisioning and accelerates onboarding through standard APIs.
Driving Efficiency and Profitability
MSPs using Security Cloud Control for Hybrid Mesh Firewall can expect:
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Faster Time-to-Market: Quicker onboarding and service bundling for higher win rates.
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Reduced Operational Costs: Automation and consolidation lower manual effort and errors.
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Simplified Upselling: Easier expansion into new services through unified visibility.
Industry leaders have welcomed the innovation.
“Being able to manage multiple customers from a single dashboard will drastically reduce our team’s workload,” said Gísli Helgason, Chief Technologist – Network & Security, CAE Technology Services Ltd.
“It’s a game changer for MSPs,” added Justin Rice, Chief Product & Technology Officer, CBTS.
“These new capabilities simplify operations and accelerate innovation for our customers,” noted Jeff Gatz, Vice President, Alliances, Kyndryl.
The new multi-customer management capabilities in Security Cloud Control are expected to be generally available in February 2026.
