Tag: CX
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
Sinch Revolutionises Customer Engagement: Introduces Game-Changing WhatsApp Business Solution for Ramco Cements
5X growth in business conversion rates and an 11X upswing in timely customer response
Nutanix Rolls Out Elevate Partner Program’s Latest Updates and Incentives
New offerings enable partners to stay competitive while pioneering new frontiers in customer efficiency, agility, and experience
Flipcarbon doubles down on the North India market, Appoints Amulya Sah, ex-CHRO Team Computers...
Flipcarbon, a full stack business consulting firm announced the appointment of Amulya Sah as Partner - North