Tag: CX
57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
Ericsson and F.I.R.S.T partners at IIT Kanpur for driving innovative financial solutions
Ericsson and the Foundation for Innovation & Research in Science & Technology (F.I.R.S.T) at the Indian Institute of Technology (IIT) Kanpur have announced a...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
HCLTech appoints Lee Fang Chew as Independent Director
HCLTech announced the appointment of Lee Fang Chew as an Independent Director of the company with effect from April 25, 2024.
Lee Fang Chew brings...