Advertisement
Home Tags CX

Tag: CX

57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era

Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India India,  – In a recent report, titled Redefining User Experience: Evolving...

Uniphore introduces additions to its Conversational Automation Platform

Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...

Businesses leading in customer experience are three times more likely to have exceeded 2019...

Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...

Increasing role of UX / CX in the journey of digital transformation for growth-oriented...

By Nilesh Gupta Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
- Advertisement -

Follow Us

6,230FansLike
244FollowersFollow
488FollowersFollow
101SubscribersSubscribe

Latest article

Hewlett Packard Enterprise announces new virtualisation capability to provide simplicity, performance, and time-to-value at...

Hewlett Packard Enterprise announced the expansion of its hybrid cloud offerings with HPE virtualization capability for HPE Private Cloud. It combines open-source kernel-based virtual...
Cloud Computing

Netskope threat labs: Threat actors hone in on cloud apps in the telecoms industry

Netskope Threat Labs published its latest research report, revealing an increasing trend of attackers abusing popular enterprise apps to deliver malware to victims in...

Hewlett Packard Enterprise announces new virtualisation capability to provide simplicity, performance, and time-to-value at...

Hewlett Packard Enterprise announced the expansion of its hybrid cloud offerings with HPE virtualisation capability for HPE Private Cloud. It combines open-source kernel-based virtual...
- Advertisement -