Tag: intelligent virtual assistants (IVAs)
Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven...
Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction. The reports show that, for the first time, customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment
Kore.ai launches experience optimization platform V10.1 with smart co-Pilot and advanced generative AI capabilities
Kore.ai, the world’s leading conversational AI platform and solutions company, announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.1, featuring enhanced...
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3AI Holding Limited and SML India, announced the launch of ‘Hanooman’, India’s homegrown largest...
3AI Holding Limited and SML India, announced the launch of ‘Hanooman’, India’s homegrown largest multilingual and most affordable GenAI platform in 98 global languages, including 12 Indian languages, to build Gen AI ecosystem for India by leveraging the country’s diverse linguistic and cultural heritage.
Cisco Unlocks AI-Powered Intelligence for Self-Hosted Observability
Cisco announced a new virtual appliance for its AppDynamics On-Premises application observability offering, enabling customers to use a self-hosted observability solution built on AI-powered intelligence for anomaly detection and root cause analysis, application security, and SAP monitoring
CrowdStrike and Google Cloud Announce Strategic Partnership to Transform AI-Native Cybersecurity
CrowdStrike announced an expanded strategic partnership with Google Cloud to power Mandiant’s Incident Response (IR) and Managed Detection and Response (MDR) services leveraging the CrowdStrike Falcon platform and the Google Cloud Security Operations platform. The partnership focuses on CrowdStrike’s market-leading Endpoint Detection and Response (EDR), Identity Threat Detection and Response (ITDR) and Exposure Management solutions.