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Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction. The reports show that, for the first time, customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment

Infosys , a global leader in next‑generation digital services and consulting, and ServiceNow, the AI platform for business transformation, announced a strengthened collaboration to transform customer experiences with generative AI‑powered industry solutions, at ServiceNow’s annual customer and partner event Knowledge 2024

Tech Data Capital offers partners flexible payment options and enables greater credit capacity to tackle the financial scalability challenge partners face today

BD Software Distribution Pvt. Ltd. (BD Soft), a leading Value-Added Distributor (VAD) of Cyber Security solutions, join hands with Holm Security, a cybersecurity company specialising in automated and continuous security scanning solutions

Mumbai, India - Satcom Infotech Pvt Ltd, a leading cybersecurity distribution house, and Quantum Networks, a pioneer in providing comprehensive network solutions, proudly announce...

Ericsson and the Foundation for Innovation & Research in Science & Technology (F.I.R.S.T) at the Indian Institute of Technology (IIT) Kanpur have announced a...

Synology, a global leader in data management and security solutions, today unveiled their new solutions and products aimed at addressing the growing challenge posed...

KPMG in India and Arkieva announced a strategic alliance to deliver successful supply chain transformation projects. The alliance will look to help businesses unlock...

BSA | The Software Alliance debuted “Policy Solutions for Building Responsible AI”, a new series of policy recommendations to help policy makers worldwide craft...

Aurionpro Solutions Limited announces the strategic acquisition of Mumbai-based Banking and Insurance focused PaaS startup, Arya.ai. With Arya.ai, Aurionpro will significantly enhance its portfolio of enterprise fintech offerings to expedite the adoption of AI that is responsible, accurate, and auditable, aligning strongly with the rapidly evolving demands of Banks and Insurers.