Tag: AI
Freshworks launches new AI capabilities to minimise customer service fragmentation and deliver faster, more...
Freshworks unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution rates,...
9 in 10 Indian SMBs now bet on AI with Tier-2 cities taking the...
India’s small and medium businesses (SMBs) are entering their most confident decade yet. New LinkedIn research finds that 9 in 10 SMBs (95.6%) are...
Exotel powers up growth with new AI omnichannel customer experience platform
Exotel announced a step-change for the multi-billion-dollar CX industry with the launch of Harmony, a next-generation AI-human orchestration platform that unifies voice, messaging, and...
L&T Technology Services and Autodesk partner to drive digital transformation in process and manufacturing...
L&T Technology Services announced a partnership with Autodesk to drive AI-led digital transformation in the process and manufacturing industries. As part of this collaboration...
AI expected to resolve 50% of service cases in India by 2027: Salesforce research
Salesforce announced findings from its latest State of Service report, revealing that AI is no longer just automating routine tasks; it is transforming how...
New Relic Introduces Logs Intelligence to Amplify the Power of Logs With AI
New Relic announced Logs Intelligence, a series of AI-strengthened capabilities that automate the time and effort required to reduce mean time to resolution (MTTR) and...
Lakera Launches Open-Source Security Benchmark for LLM backends in AI Agents
Check Point Software Technologies Ltd announced the release of the backbone breaker benchmark (b3), an open-source security evaluation designed specifically for the security of the...
Freshworks expands enterprise service management to power all business functions
Freshworks announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an existing Freshservice IT Service Management (ITSM)...
Accelerating the development of sensor-rich compute for smart industry
By Rohith Gopalakrishna, Country Sales Manager, Embedded Group, AMD India
Designing and scaling industrial and medical systems is becoming more complex as the number of...
Akamai Research: India sees the highest AI bot activity in APAC, followed by Japan...
Akamai Technologies released a new State of the Internet (SOTI) report that reveals an alarming spike in automated traffic driven largely by AI-powered bots...