Tag: ITSM
GenAI significantly drops Incident Response Time for ITSM teams: SolarWinds report
SolarWinds released its 2025 ITSM Report, which outlines a clear delineation between Information Technology System Management systems that leverage GenAI in their operations and...
NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
NTT DATA announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact center solutions...
Freshworks and Unisys join forces to transform IT service management for mid-market and enterprise...
Freshworks Inc. announced a strategic relationship with Unisys to resell Freshworks' modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores...
How AIOps and predictive analytics will transform IT operations by leveraging the power of...
Today, IT operations lie at the heart of any organisation as businesses increasingly depend on technology to stay competitive. Therefore, unresolved IT operation challenges impact the organisation negatively
Cloud services, knowledge management and self-service adoption makes remote ITSM easier: Study
A majority (78 percent) of IT professionals overcame this hurdle by transitioning to cloud services
EverestIMS starts operations in Hyderabad
EverestIMS Technologies (Everest), an Indian software product company specialised in providing software solutions for IT infrastructure, ITSM and IoT space, has announced its expansion...