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AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

Ozonetel Integrates ChatGPT into contact centers for enhanced customer experience

Ozonetel, a leading omnichannel customer experience platform provider is leveraging ChatGPT and Generative AI and has built a suite of intelligent solutions to revolutionize customer experience and...

Ozonetel launches contact center platform on WhatsApp

Ozonetel, a leading omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set...

Ozonetel partners with Truecaller for trust building and efficient business communication

Ozonetel has recently partnered with Truecaller to offer Verified Business Caller ID solutions as a part of its solutions suite. Truecaller for Business enables...

Ozonetel launches Google Business Conversation Solution on its Cloud Agent Platform

Ozonetel, a provider of on-demand cloud communication/telephony solutions, has recently integrated with Google to launch Google’s Business Message on its Cloud Agent platform. CloudAgent’s...

Ozonetel partners with IstTek to expand across EMEA region

Ozonete has announced an exclusive partnership with Contact Centre Technology Master Distributor IstTek to bring the CloudAgent Contact Centre Solution across the EMEA (Europe,...

27% Call Centers will switch to Work From Home permanently: Ozonetel Study

53% businesses reported a drop in productivity of call center agents

Ozonetel launches AI-Powered WhatsApp solution for Call Centers

Ozonetel has launched a first-of-its-kind WhatsApp Solution for call centers. Using this solution, any business can enable an efficient, responsive WhatsApp channel for their...

Ozonetel introduces CloudAgent Lite for Doctors

CloudAgent provides doctors with virtual consultation numbers to connect easily with patients

Ozonetel launches CloudAgent mobile app for call center agents

Companies can now set up call centers with CloudAgent mobile app
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