Tag: Ozonetel
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
Ozonetel Integrates ChatGPT into contact centers for enhanced customer experience
Ozonetel, a leading omnichannel customer experience platform provider is leveraging ChatGPT and Generative AI and has built a suite of intelligent solutions to revolutionize customer experience and...
Ozonetel launches contact center platform on WhatsApp
Ozonetel, a leading omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set...
Ozonetel partners with Truecaller for trust building and efficient business communication
Ozonetel has recently partnered with Truecaller to offer Verified Business Caller ID solutions as a part of its solutions suite. Truecaller for Business enables...
Ozonetel launches Google Business Conversation Solution on its Cloud Agent Platform
Ozonetel, a provider of on-demand cloud communication/telephony solutions, has recently integrated with Google to launch Google’s Business Message on its Cloud Agent platform. CloudAgent’s...
Ozonetel partners with IstTek to expand across EMEA region
Ozonete has announced an exclusive partnership with Contact Centre Technology Master Distributor IstTek to bring the CloudAgent Contact Centre Solution across the EMEA (Europe,...
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
Ozonetel launches AI-Powered WhatsApp solution for Call Centers
Ozonetel has launched a first-of-its-kind WhatsApp Solution for call centers. Using this solution, any business can enable an efficient, responsive WhatsApp channel for their...
Ozonetel introduces CloudAgent Lite for Doctors
CloudAgent provides doctors with virtual consultation numbers to connect easily with patients
Ozonetel launches CloudAgent mobile app for call center agents
Companies can now set up call centers with CloudAgent mobile app
Latest article
HPE launches the industry’s most advanced private cloud portfolio to transform how enterprises modernise...
Hewlett Packard Enterprise announced a generational leap forward for the industry’s most advanced private cloud portfolio, redefining what a private cloud delivers to customers...
Barracuda appoints Michelle Hodges as Senior Vice President of Global Channels and Alliances
Barracuda Networks announced the appointment of Michelle Hodges as Senior Vice President of Global Channels and Alliances. Hodges brings more than two decades of...
NTT DATA unveils Smart AI Agent Ecosystem, revolutionising industry solutions with intelligent automation and...
NTT DATA announced a comprehensive enterprise-grade Smart AI Agent Ecosystem with industry-specific solutions to help clients transform their business. The company also announced a...