Firstsource Solutions, a global provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced a strategic investment in Lyzr.ai, an enterprise AI agent infrastructure platform.
Lyzr.ai enables organizations to build secure, reliable, and interconnected AI agents anchored by strong knowledge bases, orchestration layers, and responsible AI governance.
The investment strengthens Firstsource’s UnBPO™ vision — a strategic shift from traditional outsourcing and labor arbitrage to a technology-led model that blends human expertise with enterprise-grade, responsible AI. “Our partnership with Lyzr.ai aligns perfectly with our UnBPO™ approach,” said Dr. Sanjiv Goenka, Chairman of the RP-Sanjiv Goenka Group and Firstsource. “As AI moves from experimentation to production, success will belong to those who combine deep technology with responsible governance and measurable outcomes. Lyzr.ai exemplifies this balance — amplifying human capability while upholding enterprise trust and readiness.”
Siva Surendira, CEO of Lyzr.ai, added, “Firstsource’s leadership in automating complex processes across regulated industries like banking and healthcare directly reflects our mission. Together, we will help enterprises securely move AI from experimentation to production, building what we call Organizational General Intelligence (OGI).”
Lyzr.ai’s platform is already powering AI agents for customer experience, healthcare claims negotiation, banking KYC, IT ticketing, and legal contract intelligence — use cases that align with Firstsource’s focus on practical, human-centered AI.
Through this partnership, Firstsource aims to embed Lyzr.ai’s agentic AI into its UnBPO™ model, driving secure, compliant automation of high-touch processes. The collaboration underscores Firstsource’s role as a leader in responsible AI innovation, advancing scalable, transparent, and outcome-driven digital transformation for enterprises worldwide.
