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A report on work from home future in India

This section is powered by LogMeIn A new global research report by Lenovo of 20,262 workers worldwide, has revealed that 74% of survey respondents from...

How to future-proof customer experience for a digital-first ‘new normal’

COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
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Technology Adoption in 2020 is encircled 3 Phases

At LogMeIn we have seen first-hand the process by which many businesses have worked through the challenges of having the majority of their workforce work remotely while keeping them connected and productive

Its Great to Put Your Webinars to Work on GoToStage!

GoToStage collects organizers’ content from their channel pages into a one-page hub for on-demand webinars, making it more discoverable by viewers

The Office and the Future of the Conference Room

What we need is a creative approach to the conference room

Visual Engagement Tools Deliver Great CX: What You Need to Know

These tools will allow agents to create a more personal and secure customer experience at any distance

How security teams can address reputational issues while accompanying operational challenges

To shift the perception of security teams as business blockers, they must be proactive in demonstrating their impact – but how can this be achieved?

27% Call Centers will switch to Work From Home permanently: Ozonetel Study

53% businesses reported a drop in productivity of call center agents

What Remote Teams Need to Know About the 2020 DBIR

In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks

Digital Customer Engagement for the New (Ab)normal

The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
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