This section is powered by LogMeIn A new global research report by Lenovo of 20,262 workers worldwide, has revealed that 74% of survey respondents from...
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
At LogMeIn we have seen first-hand the process by which many businesses have worked through the challenges of having the majority of their workforce work remotely while keeping them connected and productive
GoToStage collects organizers’ content from their channel pages into a one-page hub for on-demand webinars, making it more discoverable by viewers
What we need is a creative approach to the conference room
These tools will allow agents to create a more personal and secure customer experience at any distance
To shift the perception of security teams as business blockers, they must be proactive in demonstrating their impact – but how can this be achieved?
53% businesses reported a drop in productivity of call center agents
In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality