A report on work from home future in India
This section is powered by LogMeIn
A new global research report by Lenovo of 20,262 workers worldwide, has revealed that 74% of survey respondents from...
How to future-proof customer experience for a digital-first ‘new normal’
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
Technology Adoption in 2020 is encircled 3 Phases
At LogMeIn we have seen first-hand the process by which many businesses have worked through the challenges of having the majority of their workforce work remotely while keeping them connected and productive
Its Great to Put Your Webinars to Work on GoToStage!
GoToStage collects organizers’ content from their channel pages into a one-page hub for on-demand webinars, making it more discoverable by viewers
The Office and the Future of the Conference Room
What we need is a creative approach to the conference room
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
How security teams can address reputational issues while accompanying operational challenges
To shift the perception of security teams as business blockers, they must be proactive in demonstrating their impact – but how can this be achieved?
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
What Remote Teams Need to Know About the 2020 DBIR
In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks
Digital Customer Engagement for the New (Ab)normal
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
Latest article
Aurionpro Solutions acquires Arya.ai, to power next generation Enterprise AI platforms for Financial Institutions...
Aurionpro Solutions Limited announces the strategic acquisition of Mumbai-based Banking and Insurance focused PaaS startup, Arya.ai. With Arya.ai, Aurionpro will significantly enhance its portfolio of enterprise fintech offerings to expedite the adoption of AI that is responsible, accurate, and auditable, aligning strongly with the rapidly evolving demands of Banks and Insurers.
Dell Technologies unveils the new AI-powered commercial PC portfolio in India
Dell Technologies is officially launching the broadest portfolio of commercial AI laptops and mobile workstations in India. These new PCs are designed to bring organisations and employee productivity into the AI era.
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features