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Tata Capital launches generative AI powered chatbot to enhance customer experience

Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s chatbot, marking a significant...

Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner

Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...

Customer experience drives brand loyalty: Genesys report

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...

AI-enhanced customer conversations: A top priority for P&C insurance firms

Written by: Rajeev Batra, Managing Director – Insurance Practice, Synechron Nilesh Tambe, Senior Director – Technology, Synechron The pandemic accelerated the move to customer self-service, a...

BPCL’s AI enabled chatbot – URJA, enhances digital experience of customers 

Bharat Petroleum Corporation Limited (BPCL), a ‘Maharatna’ and a Fortune Global 500 Company, announces the launch of ‘Urja’, an intelligent virtual assistant with AI/NLP...

ConveGenius supports Jharkhand Government with Covid-19 helpline chatbot

In a bid to win the war against this pandemic, every individual is coming forward with their resources and a zeal to help. While...

Reliance General Insurance pledges to never miss a customer call with Speechbot

Reliance General Insurance, a 100 per cent subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its Call-Centre IVR system. The SpeechBot is...

ICICI Prudential Life Launches AI-powered voice chatbot on Google Assistant

ICICI Prudential Life Insurance has introduced its customer service chatbot 'LiGo' on 'Google Assistant'. This would enable the Company's policyholders to have their queries...

HDFC Life launches Ezra, a Google Assistant bot for policy servicing

HDFC Life, one of India’s leading life insurance companies is driven by an operating model that keeps the customer at the centre. With a...

UNDP, MCIT Egypt and Avaya collaborate to launch AI-powered Covid-19 diagnosis service

Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities...
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