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AI-enhanced customer conversations: A top priority for P&C insurance firms

Written by: Rajeev Batra, Managing Director – Insurance Practice, Synechron Nilesh Tambe, Senior Director – Technology, Synechron The pandemic accelerated the move to customer self-service, a...

BPCL’s AI enabled chatbot – URJA, enhances digital experience of customers 

Bharat Petroleum Corporation Limited (BPCL), a ‘Maharatna’ and a Fortune Global 500 Company, announces the launch of ‘Urja’, an intelligent virtual assistant with AI/NLP...

ConveGenius supports Jharkhand Government with Covid-19 helpline chatbot

In a bid to win the war against this pandemic, every individual is coming forward with their resources and a zeal to help. While...

Reliance General Insurance pledges to never miss a customer call with Speechbot

Reliance General Insurance, a 100 per cent subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its Call-Centre IVR system. The SpeechBot is...

ICICI Prudential Life Launches AI-powered voice chatbot on Google Assistant

ICICI Prudential Life Insurance has introduced its customer service chatbot 'LiGo' on 'Google Assistant'. This would enable the Company's policyholders to have their queries...

HDFC Life launches Ezra, a Google Assistant bot for policy servicing

HDFC Life, one of India’s leading life insurance companies is driven by an operating model that keeps the customer at the centre. With a...

UNDP, MCIT Egypt and Avaya collaborate to launch AI-powered Covid-19 diagnosis service

Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities...

Tata Capital’s TIA now on WhatsApp

TIA, Tata Capital’s voicebot is now available to service customers on the instant messaging platform ‘Whatsapp’. Customers of the financial services provider, with their...

Kerala launches interactive health portal, chatbot on COVID-19

Amid the COVID-19 pandemic, the Kerala Health Department has launched an interactive portal to provide a comprehensive information on various activities of the department...

IFCN launches WhatsApp bot to fight COVID-19 misinformation

Poynter Institutes International Fact-Checking Network (IFCN) on Monday launched its chatbot on WhatsApp to help two billion users of the Facebook-owned instant messaging platform...
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EDB launches new tools for enterprises wanting to join the Postgres Wave

EnterpriseDB (“EDB”), the leader in accelerating Postgres in the enterprise, announced the immediate global availability of EDB Tools and Extensions Release for L 15...

Flipkart ties up with Polygon Companies to set up a Blockchain-eCommerce Centre of Excellence

Flipkart, India’s homegrown e-commerce marketplace,  announced a strategic partnership with Polygon Companies, a developer of the leading Ethereum scaling protocol offering scalable, affordable, secure...

Tech predictions for 2023 and beyond

​By Dr. Werner Vogels, CTO, Amazon.com With several global crises occupying our daily lives, it’s important to see where we can leverage technology to solve...
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