Tag: Chatbot

Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s chatbot, marking a significant...

Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...

Written by: Rajeev Batra, Managing Director – Insurance Practice, Synechron Nilesh Tambe, Senior Director – Technology, Synechron The pandemic accelerated the move to customer self-service, a...

Bharat Petroleum Corporation Limited (BPCL), a ‘Maharatna’ and a Fortune Global 500 Company, announces the launch of ‘Urja’, an intelligent virtual assistant with AI/NLP...

In a bid to win the war against this pandemic, every individual is coming forward with their resources and a zeal to help. While...

Reliance General Insurance, a 100 per cent subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its Call-Centre IVR system. The SpeechBot is...

ICICI Prudential Life Insurance has introduced its customer service chatbot 'LiGo' on 'Google Assistant'. This would enable the Company's policyholders to have their queries...

HDFC Life, one of India’s leading life insurance companies is driven by an operating model that keeps the customer at the centre. With a...

Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities...