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Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner

Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...

Banking-as-a-service will hit mainstream adoption within 2 years: Gartner

Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...

How will technology enable eCommerce businesses to grow in 2022?

Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize The eCommerce industry was already on the rise, with consumers shifting to online channels, and...

ValueFirst launches chatbots for Google business messages

ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...

Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried

Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...

Microsoft Teams gets custom templates, chatbots, virtual appointments

Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...

Consumers: Chatbots still too dumb to get the job done

Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
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HCLTech infuses GenAI into MRO solution to redefine enterprises asset utilisation

 HCLTech has added generative AI (GenAI) capabilities to its maintenance, repair and overhaul (MRO) solution, iMRO/4 to help enterprises raise the performance and efficiency...

Leading Australian accessories maker STM Goods successfully concludes channel partner meet in Bengaluru

STM Goods successfully concluded their channel partner meet in Bengaluru earlier this month.  The event was created with an objective to foster collaboration among partners...

47% increase in web threats eyeing businesses in India 2023: Kaspersky

From January to December 2023, Kaspersky has detected and blocked over 3 million web threats from its security solutions for businesses in India. Historical...
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