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Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner

Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...

Banking-as-a-service will hit mainstream adoption within 2 years: Gartner

Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...

How will technology enable eCommerce businesses to grow in 2022?

Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize The eCommerce industry was already on the rise, with consumers shifting to online channels, and...

ValueFirst launches chatbots for Google business messages

ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...

Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried

Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...

Microsoft Teams gets custom templates, chatbots, virtual appointments

Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...

Consumers: Chatbots still too dumb to get the job done

Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
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Tata Technologies collaborates with Microsoft and Tata Motors to drive innovation with the InnoVent...

Tata Technologies announces the launch of the 2nd edition of Tata Technologies InnoVent hackathon in collaboration with Microsoft and Tata Motors. This collaborative initiative...

Policybazaar leverages MoEngage to drive transparent, convenient, and personalised insurance recommendations

Policybazaar has leveraged MoEngage’s insights-led capabilities to deepen customer understanding, uplift retention rates by 10X, and double their Annual Premium Equivalent (APE) year-over-year.   To cater...

Milestone Systems debuts cloud-based Milestone Kite in India at launch of new Experience Centre

Milestone Systems launched its first Experience Centre in India in the city of Bangalore, providing an interactive space where people can explore some of...
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