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Asianet partners with Aprecomm to enhance customer experience through Network Intelligence

Asianet Satellite Communications Limited (ASCL), one of India’s leading Multi Service Operator (MSO) and Internet Service Provider (ISP) announced a technological partnership with Aprecomm that empowers it with cutting edge consumer insight generating tools.

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers 

Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...

Observability leaders report fewer outages, 4x as likely to resolve downtime in minutes

Splunk Inc., the cybersecurity and observability leader, in collaboration with Enterprise Strategy Group,  released the State of Observability 2022, an annual global research report...

Observability and AIOps knowledge gap hinders customer experience improvements: ManageEngine Study

ManageEngine, the enterprise IT management division of Zoho Corporation, announced the results of its State of ITOM in 2023 study, which examined the trends observed...

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...

92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk study

Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands...

Avaya ties up with Startek to support global businesses through packaged CX Offering

Avaya has signed a memorandum of understanding (MoU) with Startek, a global customer experience (CX) solutions provider, that will see the two companies partner...

CSS Corp rebrands itself as Movate

CSS Corp, a digital technology and customer experience (CX) services provider, has rebranded itself to Movate. The new brand identity symbolizes the company’s transformation...

IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era

Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India India,  – In a recent report, titled Redefining User Experience: Evolving...

Genesys celebrates partner success at the 2022 APAC Partner Conference

Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
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Sinch Revolutionises Customer Engagement: Introduces Game-Changing WhatsApp Business Solution for Ramco Cements

5X growth in business conversion rates and an 11X upswing in timely customer response

Nutanix Rolls Out Elevate Partner Program’s Latest Updates and Incentives

New offerings enable partners to stay competitive while pioneering new frontiers in customer efficiency, agility, and experience

Flipcarbon doubles down on the North India market, Appoints Amulya Sah, ex-CHRO Team Computers...

Flipcarbon, a full stack business consulting firm announced the appointment of Amulya Sah as Partner - North
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