Tag: customer experience (CX)
90% of Indian CX leaders say generative AI will make every digital interaction effective:...
Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.
How Enterprises are Shifting from Digital Experiences to Humanised Experiences
By Anand Iyer, Assistant Vice President & Global Delivery Head - Microsoft Business Applications & Modern Workplace, Infosys
Today, a critical part of an enterprise’s...
Asianet partners with Aprecomm to enhance customer experience through Network Intelligence
Asianet Satellite Communications Limited (ASCL), one of India’s leading Multi Service Operator (MSO) and Internet Service Provider (ISP) announced a technological partnership with Aprecomm that empowers it with cutting edge consumer insight generating tools.
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...
Observability leaders report fewer outages, 4x as likely to resolve downtime in minutes
Splunk Inc., the cybersecurity and observability leader, in collaboration with Enterprise Strategy Group, released the State of Observability 2022, an annual global research report...
Observability and AIOps knowledge gap hinders customer experience improvements: ManageEngine Study
ManageEngine, the enterprise IT management division of Zoho Corporation, announced the results of its State of ITOM in 2023 study, which examined the trends observed...
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...
92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk study
Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands...
Avaya ties up with Startek to support global businesses through packaged CX Offering
Avaya has signed a memorandum of understanding (MoU) with Startek, a global customer experience (CX) solutions provider, that will see the two companies partner...
CSS Corp rebrands itself as Movate
CSS Corp, a digital technology and customer experience (CX) services provider, has rebranded itself to Movate. The new brand identity symbolizes the company’s transformation...
Latest article
Ericsson and F.I.R.S.T partners at IIT Kanpur for driving innovative financial solutions
Ericsson and the Foundation for Innovation & Research in Science & Technology (F.I.R.S.T) at the Indian Institute of Technology (IIT) Kanpur have announced a...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
HCLTech appoints Lee Fang Chew as Independent Director
HCLTech announced the appointment of Lee Fang Chew as an Independent Director of the company with effect from April 25, 2024.
Lee Fang Chew brings...