Advertisement
Home Tags Customer experience (CX)

Tag: customer experience (CX)

90% of Indian CX leaders say generative AI will make every digital interaction effective:...

Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.

How Enterprises are Shifting from Digital Experiences to Humanised Experiences

By Anand Iyer, Assistant Vice President & Global Delivery Head - Microsoft Business Applications & Modern Workplace, Infosys Today, a critical part of an enterprise’s...

Asianet partners with Aprecomm to enhance customer experience through Network Intelligence

Asianet Satellite Communications Limited (ASCL), one of India’s leading Multi Service Operator (MSO) and Internet Service Provider (ISP) announced a technological partnership with Aprecomm that empowers it with cutting edge consumer insight generating tools.

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers 

Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...

Observability leaders report fewer outages, 4x as likely to resolve downtime in minutes

Splunk Inc., the cybersecurity and observability leader, in collaboration with Enterprise Strategy Group,  released the State of Observability 2022, an annual global research report...

Observability and AIOps knowledge gap hinders customer experience improvements: ManageEngine Study

ManageEngine, the enterprise IT management division of Zoho Corporation, announced the results of its State of ITOM in 2023 study, which examined the trends observed...

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...

92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk study

Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands...

Avaya ties up with Startek to support global businesses through packaged CX Offering

Avaya has signed a memorandum of understanding (MoU) with Startek, a global customer experience (CX) solutions provider, that will see the two companies partner...

CSS Corp rebrands itself as Movate

CSS Corp, a digital technology and customer experience (CX) services provider, has rebranded itself to Movate. The new brand identity symbolizes the company’s transformation...
- Advertisement -

Follow Us

6,229FansLike
244FollowersFollow
488FollowersFollow
101SubscribersSubscribe

Latest article

Wipro to transform automotive software development through Siemens collaboration and integration with PAVE360

Wipro announced a strategic collaboration with Siemens to transform automotive software development through the integration of the PAVE360 software and digital twin technologies from...

76% of Indian employees say their team is constantly pulled in too many directions:...

Atlassian Corporation has launched its report, ‘The State of Teams 2024’, that addresses the most crucial pain points of modern work and highlights specific...

Excelsoft, India’s B2B Edtech major, sees demand for AI-powered proctoring and assessment solutions from...

As AI in education gains ground across the globe, Excelsoft Technologies, a pioneer technology solutions provider for education is seeing significant demand for its...
- Advertisement -