Tag: Customer Experience
In the age of AI, the need for a data-sensitive culture has become paramount:...
Gaurav Shinh, Founder and CEO of SCIKIQ, shares his insights on the importance of contextualizing data for businesses in today's fast-paced digital world. He...
Bank of Abyssinia chooses Newgen for delivering superior customer experience
Newgen Software, a global provider of low code-based digital transformation platform, NewgenONE, today announced that Bank of Abyssinia, one of the fastest growing banks in...
Bijak collaborates with MoEngage to deliver personalized customer experience
MoEngage, an insights-led customer engagement platform, announced that Bijak, India’s most trusted agriculture trading platform, has experienced a significant increase in reach and engagement...
Infobip reveals the five most significant trends in customer experience and omnichannel communications for...
Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer...
4 ways technology will drive innovation in 2023
By Ravi Chhabria, managing director, NetApp India
At the turn of the decade, we witnessed a digital transformation like no other. Owing to various circumstances,...
Sony India bolsters its customer experience with Isha, a voice AI agent powered by...
Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer Experience Center. Powered by Yellow.ai, a...
How knowledge graphs can transform supply chain management in India
By Rahul Tenglikar, Regional Director- India, Neo4j
An efficient supply chain is at the core of any business since it impacts multiple other consequent processes...
Tata CLiQ partners with Salesforce to redefine customer experience
Salesforce announced that Tata CLiQ has leveraged Salesforce Service Cloud, to deliver the right experiences across multiple channels to consumers with contextual, proactive and personalized interactions. Tata CLiQ...
What will keep the C-Suite busy in 2022-23?
Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech
From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...
Role of Data Science and AI in customer service management
Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software)
Customer connections are critical for the success of your firm. The quality of your...
Latest article
Kyndryl bridge drives nearly $2 billion in annual savings for customers and delivers improved...
Kyndryl announced that its industry-leading, artificial intelligence (AI)-powered, open integration digital business platform, Kyndryl Bridge, has onboarded 1,200 enterprise customers, 20% more than its...
Securonix ushers in a new era of AI-reinforced CyberOps with the launch of Securonix...
In an era where cybersecurity challenges are escalating at an unprecedented pace, Securonix today unveiled Securonix EON, a groundbreaking suite of AI-Reinforced capabilities to...
Akamai helps organisations achieve greater security with new Zero Trust Platform
Akamai Technologies announced the Akamai Guardicore Platform helps businesses meet their Zero Trust goals. The Akamai Guardicore Platform is the first security platform to...