Tag: Customer Experience
Lockdown period helped us grow business, say digital marketers
During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the scope of digital marketing...
Technology key to delivering best customer experience: Adobe CEO
Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge experiences with an antiquated technology...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
‘Collaboration and hybridisation are becoming the new normal’
Innovation and focus on customer experience are at the core of NTT-Netmagic. In an exclusive interaction with CRN India, Sagar Sen, Vice President and Head – Business IT, NTT-Netmagic, shares more on the company's focus and more
We are a company obsessed with customer experience: Harsha Kodnad, Director, Technology, Tally Solutions
Tally Solutions is undoubtedly the leading GST accounting software company in the Indian market. In an interaction with CRN, Harsha Kodnad, Director – Technology, Tally Solutions, speaks about the various aspects of product development and the company’s increased focus on R&D and innovation
Conduent introduces AR solution to transform the CX
Conduent has announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service...
Avaya partners with Koopid to deliver AI-powered customer journeys
Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an AI-powered customer experience orchestration...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
Kyndryl bridge drives nearly $2 billion in annual savings for customers and delivers improved...
Kyndryl announced that its industry-leading, artificial intelligence (AI)-powered, open integration digital business platform, Kyndryl Bridge, has onboarded 1,200 enterprise customers, 20% more than its...
Securonix ushers in a new era of AI-reinforced CyberOps with the launch of Securonix...
In an era where cybersecurity challenges are escalating at an unprecedented pace, Securonix today unveiled Securonix EON, a groundbreaking suite of AI-Reinforced capabilities to...
Akamai helps organisations achieve greater security with new Zero Trust Platform
Akamai Technologies announced the Akamai Guardicore Platform helps businesses meet their Zero Trust goals. The Akamai Guardicore Platform is the first security platform to...