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Zendesk launches venture fund to fuel AI startups

Zendesk, the company providing the most complete AI solution for CX in the market, officially launched its global venture fund to back AI-first companies...

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features

Zendesk unveils the industry’s most complete service solution for the AI era

 At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases

Zendesk completes acquisition of Klaus

Zendesk announced it completed its acquisition of Klaus. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes...

90% of Indian CX leaders say generative AI will make every digital interaction effective:...

Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.

Zendesk signs definitive agreement to acquire Klaus

Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers 

Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...

Zendesk announces AI designed exclusively for intelligent CX

Relate, Zendesk, Inc. at its flagship global conference, introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible...

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...
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L&T Technology Services and SymphonyAI partner to provide AI-based business transformation to global customers...

L&T Technology Services and SymphonyAI announced they are partnering to bring transformative AI operations to enterprises worldwide. The solutions are delivered through SymphonyAI Apex...

ASUS fortifies its pan India retail strategy with the launch of its new Pegasus...

As a step towards fortifying the brand’s retail footprint across the country, ASUS India, a Taiwanese tech giant today announced the launch of the...
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