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Zendesk completes acquisition of Klaus

Zendesk announced it completed its acquisition of Klaus. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes...

90% of Indian CX leaders say generative AI will make every digital interaction effective:...

Zendesk, Inc.released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with 81 percent of CX leaders in the country saying their teams are under significant pressure to leverage generative AI in CX.

Zendesk signs definitive agreement to acquire Klaus

Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers 

Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...

Zendesk announces AI designed exclusively for intelligent CX

Relate, Zendesk, Inc. at its flagship global conference, introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible...

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...

Zendesk enhances conversational experiences with proactive messages

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According...

‘To deliver a seamless customer experience, businesses need a conversational CRM’

In conversation with CRN India, Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk, talks about how the company is helping businesses embrace the new...

Zendesk Ushers in era of conversational CRM

During the flagship conference of Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced...
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57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

Oracle hosted an exclusive briefing in Mumbai to discuss its partner strategy

Oracle hosted an exclusive briefing in Mumbai to discuss its partner strategy. Oracle was joined by long-term Oracle Partner Network (OPN) members, PwC and Path Infotech.

Kyndryl and Veeam announce global strategic alliance to deliver comprehensive cyber resiliency

Kyndryl, the world’s largest technology infrastructure services provider, and Veeam Software, the #1 leader by market share in Data Replication and Protection Software, announced a global strategic alliance focused on providing customers with resiliency services supported by innovative technology, expert infrastructure management and incident recovery services. Under the alliance, Kyndryl will now be a Veeam Accredited Service Partner (VASP).
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