Tag: Zendesk
New data by Zendesk reveals digital transformation accelerated by 1-3 years for over half...
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight....
Zendesk debuts sophisticated Real-Time Analytics Solution
Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in...
Zendesk releases CX Benchmark Report for Startups showing the path to success is in...
Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...
Zendesk strengthens APAC Leadership with new regional COO and SVP of Sales
Zendesk strengthens its regional leadership bench with Software-as-a-Service (SaaS) veterans Wendy Johnstone and Gari Johnson to accelerate growth in the Asia Pacific (APAC) region,...
Zendesk announces partnership with Tata Consultancy Services
Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s...
Zendesk introduces new partner program to improve customer engagement
Zendesk, Inc has announced a new Zendesk Partner Program to provide the skills, tools, and support for Zendesk’s global ecosystem of partners need to...
Zendesk announces API-based platform Sunshine Conversations
Zendesk has announced Sunshine Conversations, an API-based platform that allows businesses to integrate messaging via today’s most popular social channels and directly interact and...
Zendesk Unveils Next Generation of Conversational Messaging Experiences
he acquisition marks Zendesk's next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel
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IBM and L’Oréal to build first AI model to advance the creation of sustainable...
IBM and L’Oréal, announced a collaboration to leverage IBM's generative artificial intelligence (GenAI) technology and expertise to uncover new insights in cosmetic formulation data,...
SAP Announces Social Procurement Initiative For India
SAP India, announced its social procurement initiative, designed to empower social enterprises, by integrating them into corporate value chains and aligning with the nation’s...
CrowdStrike Launches Insider Risk Services to Combat Insider Threats
CrowdStrike launched CrowdStrike Insider Risk Services, a comprehensive set of offerings designed to help organisations detect and prevent insider threats from negligent employees, malicious...