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‘To deliver a seamless customer experience, businesses need a conversational CRM’

In conversation with CRN India, Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk, talks about how the company is helping businesses embrace the new...

Zendesk Ushers in era of conversational CRM

During the flagship conference of Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced...

Lessons from CX Champions: How Indian businesses can become market leaders

By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk 2021 has been an exciting year for Indian businesses with 100 new unicorns in the e-commerce, fintech,...

Zendesk to acquire Momentive and Its SurveyMonkey platform

Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction...

Zendesk equips businesses with the next generation of digital collaboration tools

In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation...

New data by Zendesk reveals digital transformation accelerated by 1-3 years for over half...

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight....

Zendesk debuts sophisticated Real-Time Analytics Solution

Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in...

Zendesk releases CX Benchmark Report for Startups showing the path to success is in...

Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...

Zendesk strengthens APAC Leadership with new regional COO and SVP of Sales

Zendesk strengthens its regional leadership bench with Software-as-a-Service (SaaS) veterans Wendy Johnstone and Gari Johnson to accelerate growth in the Asia Pacific (APAC) region,...

Zendesk announces partnership with Tata Consultancy Services

Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s...
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Aurionpro Solutions acquires Arya.ai, to power next generation Enterprise AI platforms for Financial Institutions...

Aurionpro Solutions Limited announces the strategic acquisition of Mumbai-based Banking and Insurance focused PaaS startup, Arya.ai. With Arya.ai, Aurionpro will significantly enhance its portfolio of enterprise fintech offerings to expedite the adoption of AI that is responsible, accurate, and auditable, aligning strongly with the rapidly evolving demands of Banks and Insurers.

Dell Technologies unveils the new AI-powered commercial PC portfolio in India

Dell Technologies is officially launching the broadest portfolio of commercial AI laptops and mobile workstations in India. These new PCs are designed to bring organisations and employee productivity into the AI era.

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
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