Tag: Zendesk
Zendesk signs definitive agreement to acquire Klaus
Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...
Zendesk announces AI designed exclusively for intelligent CX
Relate, Zendesk, Inc. at its flagship global conference, introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible...
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According...
‘To deliver a seamless customer experience, businesses need a conversational CRM’
In conversation with CRN India, Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk, talks about how the company is helping businesses embrace the new...
Zendesk Ushers in era of conversational CRM
During the flagship conference of Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced...
Lessons from CX Champions: How Indian businesses can become market leaders
By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk
2021 has been an exciting year for Indian businesses with 100 new unicorns in the e-commerce, fintech,...
Zendesk to acquire Momentive and Its SurveyMonkey platform
Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction...
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Acuity Knowledge Partners unveils Acuity Agent Fleet
Acuity Knowledge Partners (Acuity) has announced the launch of a market leading, deep domain specific Agentic AI platform - Agent Fleet for Banks, Asset...
KPIT collaborates with Mercedes-Benz Research and Development India to accelerate the realisation of Software-Defined...
KPIT Technologies has announced a collaboration with Mercedes-Benz Research and Development India (MBRDI) to accelerate the development and realisation of Software-Defined Vehicles (SDVs). This...
Almost 40% of industrial enterprises identify cybersecurity as a key challenge in digitalising OT...
The research "Securing OT with Purpose-built Solutions" aims to analyse the current state of Operational Technology (OT) cybersecurity and provides valuable insights into the...