Tag: Zendesk
Zendesk announces AI designed exclusively for intelligent CX
Relate, Zendesk, Inc. at its flagship global conference, introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible...
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According...
‘To deliver a seamless customer experience, businesses need a conversational CRM’
In conversation with CRN India, Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk, talks about how the company is helping businesses embrace the new...
Zendesk Ushers in era of conversational CRM
During the flagship conference of Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced...
Lessons from CX Champions: How Indian businesses can become market leaders
By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk
2021 has been an exciting year for Indian businesses with 100 new unicorns in the e-commerce, fintech,...
Zendesk to acquire Momentive and Its SurveyMonkey platform
Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction...
Zendesk equips businesses with the next generation of digital collaboration tools
In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation...
New data by Zendesk reveals digital transformation accelerated by 1-3 years for over half...
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight....
Zendesk debuts sophisticated Real-Time Analytics Solution
Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in...
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Oracle Strengthens Organisations’ Cloud Security Posture by Separating Network Security from Network Architecture
Oracle announced the availability of Oracle Cloud Infrastructure Zero Trust Packet Routing which is built into the network fabric of Oracle Cloud Infrastructure (OCI)....
Lenovo Begins AI Server Manufacturing and Unveils Infrastructure R&D Lab in India
Lenovo, a global technology leader, announced the establishment of high-performance AI server manufacturing in India and the inauguration of its state-of-the-art Research & Development...
PayU Unlocks Climate Finance Potential in India; Partners with Footprint Lab to Empower Consumers...
PayU, one of India’s leading financial services providers, has announced the extension of its strategic partnership with Footprint Lab, an Australian Cleantech startup. Together,...