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Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers 

Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of...

Zendesk announces AI designed exclusively for intelligent CX

Relate, Zendesk, Inc. at its flagship global conference, introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible...

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary...

Zendesk enhances conversational experiences with proactive messages

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing teams to continually raise the service bar. According...

‘To deliver a seamless customer experience, businesses need a conversational CRM’

In conversation with CRN India, Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk, talks about how the company is helping businesses embrace the new...

Zendesk Ushers in era of conversational CRM

During the flagship conference of Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced...

Lessons from CX Champions: How Indian businesses can become market leaders

By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk 2021 has been an exciting year for Indian businesses with 100 new unicorns in the e-commerce, fintech,...

Zendesk to acquire Momentive and Its SurveyMonkey platform

Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction...

Zendesk equips businesses with the next generation of digital collaboration tools

In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation...
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