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Avaya and Afiniti expand AI in contact center segment

Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...

Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan

Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...

Avaya partners with Standard Chartered to deliver multi-year CX Transformation

Avaya Holdings is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the bank to more fully align...

Avaya extends AI and cloud integration with Google Cloud

Avaya Holdings Corp is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients...

Avaya envisions future of healthcare technologies at EENA Conference 2019

Avaya Holdings Corp will appeal to emergency services organisations and device manufacturers to share in its vision for the future of life-saving emergency healthcare...

Avaya expands video offerings to deliver intelligent huddle room experiences

Avaya Holdings Corp, solutions to enhance and simplify communications and collaboration provider, has introduced a number of enhancements to its video offering that promise to...

Enhancing customer experience, a key area for channel community

Vivek Singh, Director – Sales, Enterprise and Global, Avaya, shares the company's channel strategies for 2019

Avaya introduces enterprise public safety breakthrough

Avaya Holdings Corp. today announced unprecedented, life-saving device location reporting capabilities that are now available as part of Avaya communications solutions for emergency response...

Avaya opens ENGAGE 2019 user conference

Avaya Holdings Corp. opened its annual Avaya ENGAGE conference, Jan. 20-23, for the world’s largest community of contact center and unified communications users, and...

Avaya AI Connect ecosystem expands with new partners

Avaya Holdings Corp. today announced further expansion of its unique A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating...

Latest article

How IBM Cloud is helping companies maintain productivity during COVID-19

By Vikas Arora Seemingly overnight, almost every organization around the world has been faced with the new reality of having nearly their entire workforce conducting...

How CIOs Can Prepare for Exponential Increase in Work From Home Demand

By Vijender Yadav Coronavirus spread is happening unabated across India as in the rest of the world. Worrying financial implications and trends have started to...

Kaspersky appoints new Channel Head to strengthen operations in the South Asia region

Sachin Relwani is appointed as the new Channel Head of Kaspersky in March who will be looking over the South Asia Region covering India,...