Tag: Customer Experience
Tata Communications and Cisco Launch Webex Calling to Transform Cloud Communication in India
Webex Calling will equip enterprises with a global, reliable, scalable and compliant communication solution while also delivering world-class collaboration and customer experiences.
MoEngage’s New Solution, ‘MoEngage for Financial Services’ Aims to Help Financial Institutions Stay Competitive...
Despite the ongoing flux in the finance macrosphere, one critical area financial service brands need to focus on is customer experience (CX). Customers today...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
eTrade channelises AI-powered logistics and supply chain solutions to improve operational efficiency for its...
eTrade, India’s leading e-commerce aggregator has been empowering its seller partners through AI-powered logistics and supply chain solutions. The company capitalises on various technology-enabled supply chain solutions that enable its partners to deliver to 20,000 pin codes across India within 24-48 hours
Bajaj Allianz Life Enhances Customer Experience by simplifying Premium Payments with Digital Transactions on...
Bajaj Allianz Life Enhances Customer Experience by simplifying Premium Payments with Digital Transactions on WhatsApp
Verint Open Platform Expands Integration with Webex by Cisco
Verint, The Customer Engagement Company, announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.
Lenovo Study: 95% of Indian CIOs Deem AI Critical for Business in 2024; 28%...
Lenovo unveiled the ‘CIO Playbook 2024 – It’s all about Smarter AI’ report, providing a comprehensive overview of AI adoption in Asia-Pacific (AP). The IDC report, commissioned by Lenovo that surveyed over 900 CIOs, including 150+ in India reveals that organisations in AP are planning to increase AI spending by 45% in 2024 compared to 2023.
57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
Latest article
Fujitsu Scales Automation Enterprise-Wide with UiPath to Meet Digital Transformation Goals
UiPath, a leading enterprise automation and AI software company, recently announced that Fujitsu, the leading Japanese information and communication technology company, is scaling the...
HCLTech and Arm collaborate on custom silicon chips optimised for AI workloads
HCLTech and Arm announced their collaboration to augment custom silicon chips that support AI-driven business operations.
The partnership will bring to market solutions that enable...
Cloudflare is expanding Regional Services configuration Flexibility for customers
In response to the growing demand for data localisation and sovereignty, we are thrilled to announce the expansion of our Regional Services capabilities. Initially...