Tag: Customer Experience

COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers

Teleperformance has expanded its global operating model via TP Cloud Campus. Teleperformance India has launched three hubs as a part of Teleperformance Cloud Campus...

Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...

During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the scope of digital marketing...

Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge experiences with an antiquated technology...

Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...

Innovation and focus on customer experience are at the core of NTT-Netmagic. In an exclusive interaction with CRN India, Sagar Sen, Vice President and Head – Business IT, NTT-Netmagic, shares more on the company's focus and more

Tally Solutions is undoubtedly the leading GST accounting software company in the Indian market. In an interaction with CRN, Harsha Kodnad, Director – Technology, Tally Solutions, speaks about the various aspects of product development and the company’s increased focus on R&D and innovation

Conduent has announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service...

Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an AI-powered customer experience orchestration...