Tag: Customer Experience
What will keep the C-Suite busy in 2022-23?
Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech
From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...
Role of Data Science and AI in customer service management
Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software)
Customer connections are critical for the success of your firm. The quality of your...
Gupshup ties up with Truecaller to help enterprises improve customer experience
Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...
Tech Mahindra collaborates with Yellow.ai to transform enterprise customer experiences with conversational AI
Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...
BlueKaktus supports top fashion brands to achieve superior customer experience
If the fashion industry had the word of the year, ‘transformation’ seems to be the judicious word to describe the industry’s journey in the...
VouchPro enhances virtual customer experience with artificial intelligence (AI)
VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro platform. The company has been putting in significant...
Changing role of automation in NBFC
Written by: Ladislav Simicek, CIO, Home Credit India
Technology is no longer a luxury at the disposal of few. It has now been weaved into...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
How to future-proof customer experience for a digital-first ‘new normal’
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
Latest article
Fujitsu Scales Automation Enterprise-Wide with UiPath to Meet Digital Transformation Goals
UiPath, a leading enterprise automation and AI software company, recently announced that Fujitsu, the leading Japanese information and communication technology company, is scaling the...
HCLTech and Arm collaborate on custom silicon chips optimised for AI workloads
HCLTech and Arm announced their collaboration to augment custom silicon chips that support AI-driven business operations.
The partnership will bring to market solutions that enable...
Cloudflare is expanding Regional Services configuration Flexibility for customers
In response to the growing demand for data localisation and sovereignty, we are thrilled to announce the expansion of our Regional Services capabilities. Initially...