Yogesh Jain, Director, KPlus Infotech talks about the company’s deep focus on cloud computing and hyper converged infrastructure space
Q. Briefly tell us about your journey as an IT solution provider?
We started as a nascent IT solutions company but gradually graduated to become a full-fledged IT solutions provider. We started our venture in 2002 and in the initial years, we were partners of IBM, Microsoft and then HP and Dell. We later on moved into other streams of technology as well. Today, we are at the brink of moving to the next level of resolving the pain points of our customers by venturing into cloud computing and hyper converged infrastructure domains.
Q. What all best practices should be followed by a solution provider to become one of the leaders in the industry?
The first and foremost is to provide exceptional customer experience, after which comes the support part. The best formula to stand out in the crowd is to ensure that you keep up to the latest trends in technology and at the same time, hire people who can maintain the brand value and keep the customer in the forefront of the business ecosystem.
Talking about your company, how has been its growth in the last one year or so? Please provide your turnover/revenue as well.
We have almost doubled our staff to cater to the demands of our business. We have set up a dedicated sales and pre-sales team to ensure that we have the right people to take care of the given responsibilities. Our average revenue growth is between 20-25 percent year on year and has increased from approx. ` 81 crore to ` 95 crore in the last one year.
Q. Could you tell us about your business operations like your areas of expertise, major clients, vertical focus, number of locations your operate from, and partnerships?
We are the expert solution providers in server, networking, virtualization, and cloud services domain. We cater to almost all the verticals raging from finance, pharma, media to IT / ITeS sectors.
We have implemented IPT (IP Telephony) project for one of our esteemed customers. Besides, we help our customers in moving to cloud. We have also developed a GPS tagging for onsite employees for attendance and created an automated ticket management services.
Q. What sort of opportunities do new technology areas like IoT and Artificial Intelligence among others bring it for a solution provider?
We constantly strive to keep up with the latest technology trends. Not only our staff, but the founders too are always keen to attend technology events to ensure that we get the best of the training to deliver the quality service to the customers. We have a dedicated budget for acquiring new technologies and its acumen to be abreast with the latest market trends. This is possibly one of the strongest reasons for us being the recurring choice of our customers whenever they have to move to the next level of technology upgrade.
Q. What are the challenges that you have to tackle in your day-to-day operations?
Acquiring the skilled manpower and the retention of efficient sales force have been the two perennial challenges that we have to face as an IT solution provider.
Q. What are your expectations from the vendors that you are working with?
We are happy with the vendors with whom we are having partnerships. However, we expect more technical and sales training and transaction transparency from them for us to deliver better output.
Q. Please provide us a snap-shot of your future road map in terms major projects in the pipeline, future expansion plans, looking at the global market, etc.?
We are looking at implementing IP Telephony projecta and setting up data center for some of our customers. We will be concentrating more into data security and IPT based projects along with data center implementation.
Furthermore, we aim to increase our partnership level with vendors with whom we are already doing business like Cisco, Dell EMC, HPE, and Intel. Besides, we are also planning to expand geographically in the coming year.