Dialog Enterprise Partners Infobip to expand and strengthen its Omnichannel Customer Engagement Portfolio


Dialog Enterprise, the corporate solutions arm of Dialog Axiata PLC (Dialog), Sri Lanka’s premier connectivity provider and Infobip, a leading provider of globally accessible, secure, and innovative omnichannel communication solutions, have recently announced their partnership. Following this move0, Infobip will provide its range of CPaaS solutions together with Dialog Enterprise, empowering the company to create new revenue streams, accelerate time to market, and build new enterprise relations.

Accelerated by the effects of the pandemic, customers across sectors are migrating to the digital medium, inhabiting and exerting their digital presence across multiple channels at once. Against this backdrop, it has become crucial for brands to up the ante of their customer engagement strategies to efficiently and effectively reach out to their customers over the channel of their choice. This is where Infobip steps into the picture. Leveraging Infobip’s omnichannel engagement services portfolio, Dialog Enterprise aims to provide its customers a means to seamlessly drive convenient and contextualized interactions over their end customers’ preferred channels.

Harsha Solanki, Managing Director India, Infobip, said “We are delighted to partner with Dialog Enterprise at such an exciting time for digital communications in Sri Lanka. The internet and digital device penetration there has been on a steady rise over the years and Dialog, equipped with our tech-led customer engagement and experience solutions is well placed to help enterprises and brands transform for this connected era. Through Infobip’s automation and analytics-powered omnichannel communications platform, our clients not only better understand their customer base but in doing so can also deliver exceptional experiences for the end user with a personalized touch and round-the-clock availability. We are looking forward to fostering a long and fruitful partnership with the Dialog team and wish them continued success”.

Enterprises can now integrate Infobip’s SaaS solutions including Conversations, Answers, and Moments into its portfolio. Using these, it can tap into the benefits of hyper-personalized, omnichannel communication, powered by automation and analytics, thereby delivering enhanced customer experiences across different channels like WhatsApp, Viber, SMS, etc. Answers and Conversations, for instance, enable the user to deploy smart chatbots over a single interface to allow the brand to seamlessly communicate with its customers from across multiple channels and deliver omnipresent customer support as and when required.

Founded in 2006, Infobip is committed to providing advanced communication solutions to its partners and customers across the globe. On account of its extensive global network, the brand has a comprehensive understanding of local trends that enables it to support better, engage more, react faster, and offer customized solutions aligned with its client’s marketing needs and strategies.


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