Quick Heal helps in the recovery of stolen desktops and other items in Gujarat


Fashion, a garment store in Surat, in September 2020. A group of thieves barged into the shop and stole a couple of items, including two desktops, an embroidery machine, garments, a CCTV unit and an LED. However, little did they know that the Quick Heal anti-virus solution installed on the desktops would turn out to be a trap that would help in tracing them.

Post the robbery, the end-user filed an FIR, followed by the local police initiating their investigation process. After about a month, the victim purchased a new desktop and requested Universal Computer, who is also a Quick Heal dealer to install the Quick Heal solution with the previous license key, which went away with the stolen desktop. On the next day itself, the new desktop that now had the old QH license key started receiving multiple installation errors. The dealer was aware that this problem occurs only when the same QH license is simultaneously being used on another machine.

The dealer immediately contacted Quick Heal support team and shared the FIR copy with them. The team registered a query on TrackMyLaptop, a free Quick Heal laptop tracking facility to retrieve stolen laptops. Post registration, Quick Heal support team assisted the police and guided them to use this service, as per the given instructions. After the tracking process, the team shared details such as Mac ID, IP, city and location of the stolen desktops with the police officials. The digital evidence helped in their investigation and eventually trace and recover most of the stolen items fromthe culprits. Later, the data on the system was accessed and found intact.

Amit Kathrotiya of Hari Preet Fashion said, “I am truly grateful to Quick Heal and Police authorities for retrieving the stolen items in such a short time frame. I never thought of recovering these items, but Quick Heal has restored faith in us and proved that safety could be ensured in today’s digital-first era too. I would highly recommend Quick Heal to everyone who owns a computer, be it a desktop, laptop or mobile.”


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