Tag: Customer Experience
Salesforce Report: 93% of Indian SMBs Using AI, Grew Their Revenue
Salesforce, released the new 6th Edition Small & Medium Business Trends Report, sharing insights from 3,350 leaders from small and medium-sized businesses (SMBs) across...
Enhancing Customer Experience Through Video Analytics
By Khalid Wani, Senior Director Sales, Western Digital
Enhancing customer experience continues to be one of the top priorities for businesses across industries. In this...
Cisco announces new Webex AI agent and AI solutions for the contact center to...
Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI...
Freshworks unveils easy-to-use AI agent to improve the customer and employee experience
Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and...
Vi Business and Genesys partners to bring next-gen cloud contact centre as a service...
Vi Business (Vodafone Idea) announced it will leverage its partner agreement with Genesys to enable Indian businesses with advanced cloud and telecom solutions, transforming...
“With cyber threats getting sophisticated, emphasizing cyber resilience is vital for delivering a seamless...
In an interaction with CRN India, Sarv Saravanan, Chief Customer Officer, Commvault, outlines the company's holistic approach to cyber resilience, with a primary focus on...
Tata Communications and Cisco Launch Webex Calling to Transform Cloud Communication in India
Webex Calling will equip enterprises with a global, reliable, scalable and compliant communication solution while also delivering world-class collaboration and customer experiences.
MoEngage’s New Solution, ‘MoEngage for Financial Services’ Aims to Help Financial Institutions Stay Competitive...
Despite the ongoing flux in the finance macrosphere, one critical area financial service brands need to focus on is customer experience (CX). Customers today...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
Latest article
Honeywell research reveals more than 80% of retailers plan to increase AI capabilities in...
Honeywell released the findings of its AI in Retail Survey, which found that more than 8 out of 10 retailers plan to increase use...
Bikash Joshi joins dMACQ Software as Chief Product Officer
dMACQ Solutions is proud to announce the appointment of Bikash Joshi as the company’s new Chief Product Officer (CPO). With a distinguished career spanning...
Cloud and AI: The M&A deal makers
By Madhan Raj J, Associate Vice President, Cobalt Cloud Solution Strategist, Infosys
Depending on which side they’re on, organisations see in merger deals an opportunity...