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Bijak collaborates with MoEngage to deliver personalized customer experience

MoEngage, an insights-led customer engagement platform, announced that Bijak, India’s most trusted agriculture trading platform, has experienced a significant increase in reach and engagement...

Infobip reveals the five most significant trends in customer experience and omnichannel communications for...

Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer...

4 ways technology will drive innovation in 2023

By Ravi Chhabria, managing director, NetApp India At the turn of the decade, we witnessed a digital transformation like no other. Owing to various circumstances,...

Sony India bolsters its customer experience with Isha, a voice AI agent powered by...

Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer Experience Center. Powered by Yellow.ai, a...

How knowledge graphs can transform supply chain management in India

By Rahul Tenglikar, Regional Director- India, Neo4j An efficient supply chain is at the core of any business since it impacts multiple other consequent processes...

Tata CLiQ partners with Salesforce to redefine customer experience

Salesforce announced that Tata CLiQ has leveraged Salesforce Service Cloud, to deliver the right experiences across multiple channels to consumers with contextual, proactive and personalized interactions. Tata CLiQ...
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What will keep the C-Suite busy in 2022-23?  

Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...

Role of Data Science and AI in customer service management

Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software) Customer connections are critical for the success of your firm. The quality of your...

Gupshup ties up with Truecaller to help enterprises improve customer experience

Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...

Tech Mahindra collaborates with Yellow.ai to transform enterprise customer experiences with conversational AI

Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...
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Post Budget Reaction: Commvault and Pega

Balaji Rao, Area Vice President, India & SAARC, Commvault“ The budget 2023 has been laid down with a future-ready outlook and highly compliments nation’s objective...

Gartner: How D&A leaders develop a successful AI governance?

By: Svetlana Sicular, VP Analyst at Gartner AI governance is the process of assigning and assuring organizational accountability, decision rights, risks, policies, and investment decisions...

SAP and Red Hat deepen partnership to power SAP software workloads with Red Hat 

SAP SE and Red Hat, Inc., the world's leading provider of open source solutions announced an expanded partnership to significantly increase SAP’s use of...
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