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Cloud Computing

Teleperformance India launches 3 cloud campus hubs

Teleperformance has expanded its global operating model via TP Cloud Campus. Teleperformance India has launched three hubs as a part of Teleperformance Cloud Campus...

Zendesk releases CX Benchmark Report for Startups showing the path to success is in...

Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...

Lockdown period helped us grow business, say digital marketers

During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the scope of digital marketing...

Technology key to delivering best customer experience: Adobe CEO

Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge experiences with an antiquated technology...

Businesses leading in customer experience are three times more likely to have exceeded 2019...

Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...

‘Collaboration and hybridisation are becoming the new normal’

Innovation and focus on customer experience are at the core of NTT-Netmagic. In an exclusive interaction with CRN India, Sagar Sen, Vice President and Head – Business IT, NTT-Netmagic, shares more on the company's focus and more

We are a company obsessed with customer experience: Harsha Kodnad, Director, Technology, Tally Solutions

Tally Solutions is undoubtedly the leading GST accounting software company in the Indian market. In an interaction with CRN, Harsha Kodnad, Director – Technology, Tally Solutions, speaks about the various aspects of product development and the company’s increased focus on R&D and innovation

Conduent introduces AR solution to transform the CX

Conduent has announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service...

Avaya partners with Koopid to deliver AI-powered customer journeys

Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an AI-powered customer experience orchestration...

Increasing role of UX / CX in the journey of digital transformation for growth-oriented...

By Nilesh Gupta Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....

Latest article

Nutanix Hybrid Cloud Infrastructure Now available on AWS

Nutanix has announced general availability of Nutanix Clusters on AWS, extending the flexibility and ease of use of the company’s hyperconverged infrastructure (HCI) software,...

Ericsson achieves 100th 5G commercial agreement with unique communications service providers

Ericsson has achieved a significant 5G milestone by securing the company’s 100th commercial 5G agreement or contract with unique communications service providers. The figure...

 AI, ML applications are set to take over the Post-Covid World  

By Somraj Bhattacharjee, Head- Products, Vehant Technologies COVID-19 has changed perspectives and modified the way people look at their lives. Corporates, conglomerates and industries around...
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