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57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

Navigating the Digital Experience Landscape: Trends for 2024

DX will expand from the traditional focus on customer experience to include stakeholder experience to a broader array of people, from end-customers to distribution partners, suppliers, employees, and shareholders. It will ensure a seamless experience for acquiring new stakeholders, selling to them, and servicing their needs.

Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

McDonald’s Corporation and Accenture Expand Partnership to Accelerate Technology Adoption and Reinvent Customer and...

McDonald’s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience

AI is crucial in enhancing customer service over any other industry: Alan Masarek, CEO,...

Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...

Persistent Expands Executive Leadership Team in Support of Its Ambitious Growth Plans

Persistent Systems a global Digital Engineering and Enterprise Modernisation leader, is pleased to announce the expansion of its executive leadership team with the addition of four seasoned industry leaders.

How is KYC automation adding to an improved customer experience?

In addition to security and compliance, customer identity verification enhances customer experiences when implemented effectively.

Digital Renaissance by SMBs Redefining Success with Transformation

Implementation, challenges and benefits are 3 stops to enable digital renaissance

JFrog Announces “Customer First” Channel Partner Program

Innovative business framework enables partners to efficiently deliver . DevOps and DevSecOps solutions to help companies better build and secure their software supply chains
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57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

Oracle hosted an exclusive briefing in Mumbai to discuss its partner strategy

Oracle hosted an exclusive briefing in Mumbai to discuss its partner strategy. Oracle was joined by long-term Oracle Partner Network (OPN) members, PwC and Path Infotech.

Kyndryl and Veeam announce global strategic alliance to deliver comprehensive cyber resiliency

Kyndryl, the world’s largest technology infrastructure services provider, and Veeam Software, the #1 leader by market share in Data Replication and Protection Software, announced a global strategic alliance focused on providing customers with resiliency services supported by innovative technology, expert infrastructure management and incident recovery services. Under the alliance, Kyndryl will now be a Veeam Accredited Service Partner (VASP).
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