Tag: Customer Experience
Lockdown period helped us grow business, say digital marketers
During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the scope of digital marketing...
Technology key to delivering best customer experience: Adobe CEO
Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge experiences with an antiquated technology...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
‘Collaboration and hybridisation are becoming the new normal’
Innovation and focus on customer experience are at the core of NTT-Netmagic. In an exclusive interaction with CRN India, Sagar Sen, Vice President and Head – Business IT, NTT-Netmagic, shares more on the company's focus and more
We are a company obsessed with customer experience: Harsha Kodnad, Director, Technology, Tally Solutions
Tally Solutions is undoubtedly the leading GST accounting software company in the Indian market. In an interaction with CRN, Harsha Kodnad, Director – Technology, Tally Solutions, speaks about the various aspects of product development and the company’s increased focus on R&D and innovation
Conduent introduces AR solution to transform the CX
Conduent has announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service...
Avaya partners with Koopid to deliver AI-powered customer journeys
Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an AI-powered customer experience orchestration...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
Akamai Helps Organisations Achieve Greater Security with New Zero Trust Platform
Akamai Technologies, Inc., the cloud company that powers and protects life online, announced the Akamai Guardicore Platform helps businesses meet their Zero Trust goals
Denodo and Sonata sign partnership to help enterprises unlock data-to-value creation through logical data...
Denodo and Sonata Information Technology India Limited (SITL) have announced that they have entered into a partnership to provide Indian enterprises with advanced logical...
Genpact collaborates with Microsoft to drive modern finance transformation across enterprises
Genpact announced a collaboration with Microsoft to drive modern finance transformation across enterprises. The collaboration focuses on using data, technology, and AI to fuel...