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VouchPro enhances virtual customer experience with artificial intelligence (AI)

VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro platform. The company has been putting in significant...

Changing role of automation in NBFC

Written by: Ladislav Simicek, CIO, Home Credit India Technology is no longer a luxury at the disposal of few. It has now been weaved into...

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...

Visual Engagement Tools Deliver Great CX: What You Need to Know

These tools will allow agents to create a more personal and secure customer experience at any distance

How to future-proof customer experience for a digital-first ‘new normal’

COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
Cloud Computing

Teleperformance India launches 3 cloud campus hubs

Teleperformance has expanded its global operating model via TP Cloud Campus. Teleperformance India has launched three hubs as a part of Teleperformance Cloud Campus...

Zendesk releases CX Benchmark Report for Startups showing the path to success is in...

Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...

Lockdown period helped us grow business, say digital marketers

During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the scope of digital marketing...

Technology key to delivering best customer experience: Adobe CEO

Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge experiences with an antiquated technology...

Businesses leading in customer experience are three times more likely to have exceeded 2019...

Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
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Stellantis Unveils New Lab and Office Expansion in Bengaluru, India

Stellantis announced the inauguration of its expanded lab and office facilities in Bengaluru, reinforcing the company’s commitment to innovation and excellence in automotive technology....

Ericsson study reveals 5G had 20% more satisfied users than 4G at 2024’s biggest...

2024 was the first year where several major European events coincided with a focused buildout of 5G infrastructure from operators in anticipation of soaring...
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