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Zendesk releases CX Benchmark Report for Startups showing the path to success is in...

Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...

Lockdown period helped us grow business, say digital marketers

During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the scope of digital marketing...

Technology key to delivering best customer experience: Adobe CEO

Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge experiences with an antiquated technology...

Businesses leading in customer experience are three times more likely to have exceeded 2019...

Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...

‘Collaboration and hybridisation are becoming the new normal’

Innovation and focus on customer experience are at the core of NTT-Netmagic. In an exclusive interaction with CRN India, Sagar Sen, Vice President and Head – Business IT, NTT-Netmagic, shares more on the company's focus and more

We are a company obsessed with customer experience: Harsha Kodnad, Director, Technology, Tally Solutions

Tally Solutions is undoubtedly the leading GST accounting software company in the Indian market. In an interaction with CRN, Harsha Kodnad, Director – Technology, Tally Solutions, speaks about the various aspects of product development and the company’s increased focus on R&D and innovation

Conduent introduces AR solution to transform the CX

Conduent has announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service...

Avaya partners with Koopid to deliver AI-powered customer journeys

Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an AI-powered customer experience orchestration...

Increasing role of UX / CX in the journey of digital transformation for growth-oriented...

By Nilesh Gupta Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
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Lexar appoints Adarsh Technologies as its channel partner for South India

Lexar, has announced the appointment of Adarsh Technologies based in Bengaluru, as its strategic channel partner for the state of Karnataka, South India. As...

Alteryx unveils industry’s first AI assistant designed to empower users to seamlessly build analytical...

Alteryx AiDIN Copilot designed to streamline analytics workflows with natural language AI to make it easier to onboard new users and drive decisions up...

Kaspersky’s award-winning Security Awareness now offered on-premises

A large number of companies around the world have introduced strict security policies that do not allow cloud cybersecurity training solutions due to their...
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