Tag: Genesys
Genesys recognized as leader by Frost & Sullivan in Annual Frost Radar Reports
Genesys has received worldwide recognition for its growth and innovation by Frost & Sullivan in the firm’s regional cloud contact center reports. Genesys earned...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
Thrive ties up with Genesys to help businesses solve the employee burnout crisis
Genesys and Thrive, the behaviour change technology company founded by Arianna Huffington, are partnering to help organizations transform their relationship with employees. The best...
Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses...
NEC signs agreement with Genesys to contact center solutions in India
NEC Technologies India (NECTI), a wholly owned subsidiary of NEC Corporation, has signed a reseller agreement with Genesys. The agreement enables NECTI to market,...
Genesys debuts fastest, accurate AI-powered Forecasting and Scheduling Service
Genesys introduced today the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to...
Genesys awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year
Genesys today announced it has been awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year, as well as the 2018 Contact...
Genesys Appoints Sajin Rehan as Vice President Sales and General Manager for South Asia
Genesys announced the appointment of Sajin Rehan as vice president sales and general manager for South Asia. In his role, Sajin will lead the...
AI, Intelligent Apps, Analytics, Conversational Platforms, and IoT are some strategic technology trends for...
Beginning of the year is the right time to evaluate the past progress and plan new strategies for development. There are numerous things on...
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Ericsson and F.I.R.S.T partners at IIT Kanpur for driving innovative financial solutions
Ericsson and the Foundation for Innovation & Research in Science & Technology (F.I.R.S.T) at the Indian Institute of Technology (IIT) Kanpur have announced a...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
HCLTech appoints Lee Fang Chew as Independent Director
HCLTech announced the appointment of Lee Fang Chew as an Independent Director of the company with effect from April 25, 2024.
Lee Fang Chew brings...