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Amping up customer stickiness in India by listening to the data
By Mayank Baid, Regional Vice President, India, Cloudera
Fifteen minutes – that’s the limit of the average customer’s patience before he or she abandons the...
Ravi Venkatesan joins ServiceNow’s Global Advisory Council
ServiceNow announced the appointment of Ravi Venkatesan as a member of ServiceNow’s Global Advisory Council (GAC). Ravi Venkatesan will play a pivotal role in...
Encora expands enterprise business capabilities through a strategic acquisition from DMI
Encora announced the acquisition of a business capabilities portfolio from DMI. This acquisition expands Encora’s ability to deliver agile and scalable digital transformation solutions...
Dell Technologies Partner Program 2025 drives greater collaboration and growth
Dell Technologies announced the 2025 Dell Technologies Partner Program today, delivering a simplified structure focused on accelerating growth and collaboration across critical technologies across...
Tata Communications, CoRover.ai partner to revolutionise AI solutions for governments, enterprises
Tata Communications and CoRover.ai announced a landmark move to shape the future of AI in India, bringing Sovereign AI solutions to Indian enterprises and...
Transforming public services: leveraging digital modernisation to enhance citizen experience
By Indranil Mukherjee, Senior Vice President and Service Offering Head, Infosys Salesforce Services
The modern citizen's expectations have been fundamentally reshaped by their interactions with...
Tata Play collaborates with salesforce to drive AI-powered customer experience
Salesforce announced a strategic collaboration with Tata Play, India’s leading Direct-to-Home and content distribution Company, to accelerate relevant and customized experiences to its user...
77% of Indian among APAC shoppers prefer retailers with tailored recommendations: Zebra study
Zebra Technologies Corporation announced the findings of its 17th Annual Global Shopper Study. The study clearly reflects Indian consumers’ expectations from retailers to embrace...
ServiceNow and Google Cloud expand partnership to deliver AI-powered tools to millions of users
ServiceNow and Google Cloud today announced a major expansion of their partnership to maximise the value of generative AI across every layer of the...
Ishan Technologies joins forces with Oracle to revolutionise cloud-based customer service
Ishan Technologies has announced the launch of its Contact Centre as a Service (CCaaS) solution, Ishan CXConnect, in collaboration with Oracle. This new platform...